I placed an order but did not receive and email confirmation or my tracking. How do I retrieve that? John Edmonds September 15, 2021 09:16 Check your spam email for a notification then call an agent & we will locate your tracking. Related articles Do you proof read and fix spelling errors on the orders? How soon can I recieve my order? When will my package ship? How much to design my order What format / resolution for pictures? Comments 0 comments Article is closed for comments.